Last updated: 22.11.2023
This policy applies to all products purchased online via our website/s (“Products”) and forms part of the Terms and Conditions which apply to your purchase of Products.
WE ARE EXCITED TO ANNOUNCE THAT CLICK & COLLECT IS NOW AVAILABLE FOR ALL STORES.
Please allow 1-2 business days before collection.
Our friendly expert staff will contact you when your order is ready.
They will have your order packed and ready to pick-up.
Store collections hours vary by store, and your chosen store will contact you to arrange a collection time with you.
For more information on Click & Collect, please visit our Terms and Conditions.
We offer free, unlimited standard shipping for all orders of $99 (inclusive of GST) or more.
Orders under the value of $99 (inclusive of GST) will incur a flat rate of $10.00 for standard shipping no matter where you are located in Australia.
We also offer express shipping for a flat rate of $13.95.
*Please note express shipping is not available in all postcodes of Australia.
Please refer here for the list of exclusions.
All physical gift cards will be sent via express shipping and will incur an additional cost of $4.40 per order.
All e- gift vouchers will be sent via email at no charge.
Gift Cards are NOT eligible for refund or exchange or available for click & collect
Review our Gift Card Terms & Conditions.
Please use the tracking number provided in your shipment confirmation to track your shipment. Please allow 1-3 business days for your Order to be dispatched.
You may however experience longer delivery times due to other delivery providers’ issues that are unforeseen or unavoidable events outside our control.
Our warehouse is open and shipping orders daily Monday to Friday. You can purchase in confidence knowing that your goods will be dispatched from our warehouse within 1-3 business days of placing your order.
Estimated delivery time within Australia is approximately 2 to 10 days from the date your payment is received. The estimated delivery times are in business days (Monday through Friday excluding public holidays in Victoria and NSW).
Estimated times are to be used as a guide only depending on your location and the availability of stock. Whilst we endeavour to fulfil all Orders, please note some items, sizes or colours may not be available at time of dispatch. You will be refunded for items not available at time of dispatch. If your Product has not arrived after the estimated delivery time, please contact Customer Service on 1300 264 177.
We only ship Orders to Australian postal addresses and post office boxes. Unless otherwise agreed by us, we will deliver your Products to the Australian address indicated on your Order Confirmation. We will use our reasonable efforts to deliver your Products to you within the estimated delivery time; however, we do not guarantee that we will deliver within this time frame. We are not responsible for late delivery caused by any of our freight carriers as this is outside our control.
If you have specified a recipient who is not you, for delivery purposes, then you accept that evidence of a signature by a person who identifies themselves as that person at that delivery address is evidence of delivery to you and fulfilment by us of our delivery obligations.
All orders are delivered with Authority to Leave, also known as Safe Drop. This means, your order will be left in a safe place at the delivery address if there is no one there to sign for the delivery. The delivery driver determines if there's an appropriate safe, secure and weather-proof spot to leave the parcel. If Safe Drop isn't suitable, either because of bad weather or other factors, the delivery driver may choose to take it to a local collection point to be collected(such as your local post office). If this happens, you'll be notified by card to let you know where and when you can collect the delivery.
After your Order has been dispatched, a confirmation email will be sent to the email address you provided, with details of the freight carrier and a tracking number which you can use to track the shipping status of your Order.
Subject to the Terms and Conditions that apply to your Order, it may be possible for you to cancel or change your Order if your Order has not started the packing process in our warehouse. Please contact one of our Customer Service Representatives on 1300 264 177 or email us and if cancellation or change remains possible, they will assist you.
For further information, please check our online Terms and Conditions.
Please enter your suburb to see availability information and estimated delivery dates.