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Baccarat® has been awarded the 2021 Award for Customer Satisfaction for Cookware, receiving 5 stars for all categories.
At Robins Kitchen, we are committed to offering you a safe and pleasant shopping experience. So if something does go wrong, we are here to help you.
If you change your mind or make an incorrect choice, we will give you a refund within 30 days of purchase for unused products (returned in its original packaging). Please note a refund does not include postage costs.
If your item arrives damaged we will arrange a replacement or full refund at our cost.
If your item develops a fault after delivery, we will assess your claim and offer a replacement, full refund or other remedy where appropriate.
For warranty details see our Terms and Conditions
For details on change of mind including refunds and returns please see our Terms and Conditions.
To file a claim or contact our friendly Customer Service staff at the Help Centre for further assistance.
Statutory consumer guarantees also apply under Australian Consumer Law.