DELIVERY & RETURNS

Shipping Information

Our warehouse is open and shipping orders daily Monday to Friday. Estimated delivery time within Australia is approximately 2 to 10 days from the date of dispatch. The estimated delivery times are in business days (Monday through Friday excluding Public holidays in Victoria). These estimated times are to be used as a guide only depending on your location and the availability of stock.

Please note, due to the impact of Covid, our freight network is congested and experiencing significant delays. Express Post orders will still be prioritised, however this service is also experiencing delays. Please use the tracking number provided in your shipment confirmation email to track your shipment. We thank you for your patience and support during this time. For more information on delivery times please visit the AusPost website here: https://auspost.com.au/service-updates

Tracking Your Parcel

Additional security checks are currently being imposed for all interstate parcels at Australian borders. As a result of this, updates to your parcel’s tracking information may take a little longer to come through. Your patience and support during this time is greatly appreciated.

You can check the Australia Post website for estimated delivery times and other important coronavirus updates during this period here

30 Day Change of Mind Policy - ONLINE ONLY

All items purchased From Robins Kitchen come with a thirty (30) day refund guarantee in addition to your statutory rights. If, for any reason whatsoever, you are not satisfied with these products, you may, within thirty (30) days of item purchase being delivered, return the Product in the original packaging to ensure they are adequately protected in transit, with all tags and stickers still attached and with your original tax invoice (as proof of purchase) to us for a full refund of the purchase price of the Product.

This refund does not include the costs of postage. The Customer is responsible for return postage to our warehouse. We cannot accept returns in store for change of mind. We recommend that items are returned to us via courier or registered post to ensure that they are protected and insured during transit. Returns that are damaged or soiled may not be accepted and may be sent back to you and/or a refund refused.

For information on the most appropriate way to return items for change of mind you must first contact the Robins customer service team via one of the following methods:
Toll Free: 1300 136 936
Email: info@robinskitchen.com.au