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Robins Kitchen Gift Card Terms and Conditions

  1. Introduction
    1. Application
      These Terms and Conditions apply to all Gift Cards issued by Global Retail Brands Australia Pty Ltd after 11 June 2015.
      For Gift Cards issued by Robins Kitchen prior to 11 June 2015, please refer to the terms and conditions on the back of your Gift Card.
    2. Acceptance
      Your purchase, use, redemption or attempted redemption of a gift card constitutes your acceptance to be bound by these Terms and Conditions.
      Please read these Terms and Conditions carefully before using a Gift Card.
    3. Expiry
      Gift Card expiry depends on the date and place of issue. See paragraph 6 for more details.
    4. Questions, problems and information
      If you have any questions, problems or would like more information about your Gift Card, please either call 1300 136 936, email us on info@robinskitchen.com.au , visit the Robins Kitchen Website or see in-store.
  2. Definitions
    1. "Access Code" means the 4-digit access code printed on the back of the Gift Card or on the front of the Digital Gift Card.
    2. "Gift Card" means the Robins Kitchen Gift Card or Robins Kitchen Digital Gift Card purchased at a Robins Kitchen store or from the Robins Kitchen Website.
    3. "Robins Kitchen" or “we” or “us” or “our” means Global Retail Brands Australia Pty Ltd ACN 006 348 205 of Level 2, 425 St Kilda Road Melbourne VIC 3004.
    4. “Robins Kitchen Website” means www.robinskitchen.com.au
    5. Residual Value" means, at any time, the unspent or unused portion of the initial value loaded onto your Gift Card.
    6. "Reward Points" means value points added to your Robins Kitchen VIP membership account for each purchase of goods or services at a Robins Kitchen store or online at the rates published from time to time by Robins Kitchen on the Robins Kitchen Website.
    7. "You" or "your" means the person who has and/or uses the Gift Card for the purposes of these Terms and Conditions, or who authorises another person to have or use the Gift Card on their behalf.
  3. Gift Card Redemption & Exclusions
    1. Redemption
      Once loaded with value, you can redeem your Gift Card for purchases of goods at all participating Robins Kitchen stores and online at the Robins Kitchen Website.
  4. Loading value and activation of your Gift Card
    1. Gift Card purchases in store
      You must request to purchase a Gift Card, which are stored behind the counter. The staff member serving you will ask you to nominate the value you wish to be loaded onto the Gift Card. Please note that a minimum of $25.00 and a maximum of $500.00 can be loaded onto each Gift Card.
    2. Gift Card purchases online
      You can purchase Gift Cards from the Robins Kitchen Website at www.robinskitchen.com.au/gift-cards
      You must specify whether you wish to purchase a Robins Kitchen Gift Card or Robins Kitchen Digital Gift Card by making the appropriate selection.
      Once you have made your selection, you must specify the quantity of Gift Cards you wish to purchase and then nominate the value you wish to be loaded on the Gift Card(s). Please note that a minimum of $25.00 and a maximum of $500.00 can be loaded onto each Gift Card.
      When you purchase a Gift Card online for the first time you will need to create an account. Please refer to clause 10 of these Terms and Conditions with details of how we manage the personal information that we may collect from you with respect to Gift Cards.
      Robins Kitchen Gift Cards will be delivered to the nominated recipient(s) at the address provided by you in accordance with our standard shipping terms Robins Kitchen Gift Cards will be delivered to the nominated recipient(s) at the address provided by you in accordance with our standard shipping terms.
    3. Tender for payment of Gift Cards
      You can pay for your Gift Card value with the tender of your choice (other than another Gift Card or Reward Points).
    4. Activation of Gift Card
      Gift Cards are valid for the following periods:
      a. Gift Cards Issued in store in NSW or online from 31 March 2018 are valid for 3 years from the issue date or until no amount remains on the gift card.
      b. Gift Cards issued in store in SA from 10 December 2018 are valid for 3 years from the issue date or until no amount remains on the gift card.
      c. Gift Cards issued in store in VIC, QLD, WA, ACT, TAS and NT from 1 November 2019 are valid for 3 years from the issue date or until no amount remains on the gift card.
      d. Gift Cards issued in store or online prior to the above-mentioned dates are valid for 12 months from the issue date or until no amount remains on the gift card.
      .
  5. Using your Gift Card
    1. Making a purchase with your Gift Card in store
      Present your Gift Card to a staff member at a Robins Kitchen store with the goods that you wish to purchase. Our staff member will direct you to swipe or scan your Gift Card and then enter the Access Code into the pin pad.
      By swiping or scanning your Gift Card (or allowing a staff member to) and entering your Access Code, you authorise us to reduce the initial total value or Residual Value of your Gift Card by the value of the goods purchased. The transaction will be completed when the value has reduced on your Gift Card.
      No change will be given for any Residual Value. The Residual Value may only be used for future purchases until the Gift Card expires.
    2. Making a purchase with your Gift Card online
      Select the goods that you wish to purchase on the Robins Kitchen Website with your Gift Card, follow the prompts and enter your Gift Card number and Access Code at the checkout.
      By entering the Gift Card number and Access Code at the checkout you authorise us to reduce the total value or Residual Value of your Gift Card by the value of the goods purchased. The transaction will be completed when the value has reduced on your Gift Card.
      No change will be given for any Residual Value. The Residual Value may only be used for future purchases until the Gift Card expires.
    3. Purchases exceeding the Residual Value
      If you wish to make a purchase of goods for an amount that exceeds the available value of the Gift Card (whether that be the initial total value or the Residual Value), you will be required to pay the difference using another form of payment. If making a purchase online, you can combine your Gift Card with a credit card as payment.
    4. Purchases under $20 value
      Gift Cards may not be used to purchase goods in store or online under the amount of $20. If you wish to make a purchase of goods for an amount that is less $20, you may be required to pay using another form of payment.
    5. Earning Reward Points
      Reward Points will be earned when using a Gift Card to purchase goods in a Robins Kitchen store or online.
    6. Exchanging items purchased with a Gift Card
      Goods that are purchased in whole or in part with a Gift Card may be returned, exchanged or replaced subject to Robins Kitchen's Returns Policy and in accordance with the Australian Consumer Law.
      Our Returns Policy includes the right for us to issue a Gift Card instead of other tender or cash, in certain circumstances.
    7. No cash advances
      You cannot redeem Gift Cards for cash or use Gift Cards to obtain cash advances.
    8. Checking your Gift Card balance, expiry date and transaction history
      You will not be sent statements of transactions for your Gift Card. You can check your Gift Card balance and expiry date at any time in store or by calling 1300 136 936. For balance enquiries by phone you will be required to provide both the Gift Card number (17 digit number) and Access Code on your Gift Card prior to getting access to the Gift Card information.
      If we believe that an administrative or accounting error has occurred, we reserve the right to correct the balance of your Gift Card.
    9. No exchange of Gift Card
      You cannot exchange your Gift Card for a different denomination or for another tender, cash or discount.
    10. No purchase of another Gift Card
      You cannot use a Gift Card to purchase another Gift Card.
    11. Gift Cards cannot be reloaded
      If the Gift Card is expended (ie there is no Residual Value), it cannot be reloaded. Please destroy any expended Gift Cards.
  6. Expiry, voiding and cancellation of Gift Cards
    1. Expiry of Gift Cards
      Your Gift Card will be valid for use for 12 months from the date of issue where issued before 31 March 2018. For gift cards issued from and after this date from a store in a state or territory outside of New South Wales, a 12 month validity period also applies. For gift cards issued from and after this date purchased online or in New South Wales, a three year validity period applies. The date of issue is specified on the Gift Card or, if not, is the date the Gift Card was purchased. After the expiry date:
      a. the Gift Card will be invalid; and
      b. any unused Residual Value will not be refunded or credited and will become the property of Robins Kitchen.

      It is up to you to use the full value of the Gift Card before the expiry date.
    2. Voiding and cancellation of Gift Cards
      A Gift Card is void once it is expended or expires.
      Robins Kitchen may also cancel Gift Cards in the following circumstances:
      a. We may cancel a Gift Card that has been defaced, mutilated, damaged or altered in any way unless such damage is proven to have been caused by us or our agents or contractors
      b. We may cancel a Gift Card if you do not agree to a variation of these Terms and Conditions pursuant to paragraph 9 below.
      c. We reserve the right to cancel any Gift Card, or the Gift Card program, for any reason at any time without notice. In such instances we may provide a refund.
  7. Lost, stolen or damaged Gift Cards
      You are responsible for the use, security and care of your Gift Card. You are liable for all transactions on your Gift Card (except to the extent of any fraud or negligence by us).
      The person in possession of the Gift Card will be treated as the owner of the Gift Card.
      Lost or stolen Gift Cards will not be replaced or refunded.
      Defaced, mutilated, damaged or altered Gift Cards will not be redeemed, replaced or refunded, unless such damage is proven to have been caused by us or our agents or contractors.
  8. Changes to Terms and Conditions
      Robins Kitchen may at any time vary any of the terms contained in these Terms and Conditions. The varied terms will be published on the Robins Kitchen Website and in selected marketing materials. The varied terms will take effect from the date that they are published on the Robins Kitchen Website (Variation Date).
      If you do not agree to the varied term, you must notify us in writing within 14 days of the Variation Date. If you notify us within the notice period that you do not accept the varied terms, we may cancel your Gift Card and refund any Residual Value to you.
  9. Privacy and confidentiality
      Our Privacy Policy and Privacy Collection Statement explain how we manage the personal information that we may collect from you with respect to Gift Cards. You can access the Robins Kitchen Privacy Policy on the Robins Kitchen Website or you can request a copy by calling 1300 398 226.
      It is important that you read and understand both the Privacy Policy and the Privacy Collection Statement.
  10. Limitation of liability
      These Terms and Conditions do not affect your statutory rights. Other than those statutory rights that cannot be excluded, any conditions implied by any other laws are excluded from these Terms and Conditions.
      To the extent permitted by law:
      a. We will not be liable to you for any loss or damage (whether direct, indirect or consequential) howsoever caused, nor will we be in default under these Terms and Conditions for failure to observe or perform any of our obligations under these Terms and Conditions for any reason or cause except if caused by our gross negligence; and
      b. if we are liable to you, we limit our liability to you in respect of any claim, however it arises, to the Residual Value on your Gift Card at the time you make a claim against us.
      Robins Kitchen does not warrant or represent that at any particular time a particular Robins Kitchen store will be a participating store. To the extent permitted by law, we exclude all liability to you in the event that a Robins Kitchen store does not accept your Gift Card.
  11. Applicable law
      These Terms and Conditions are governed and interpreted in accordance with the laws of Victoria, Australia. Any dispute in connection with a Gift Card is exclusively subject to the jurisdiction of the courts of Victoria, Australia and the Federal Court of Australia.