30 Day Change of Mind Policy - ONLINE ONLY
All items purchased From Robins Kitchen come with a thirty (30) day refund guarantee in addition to your statutory rights. If, for any reason whatsoever, you are not satisfied with these products, you may, within thirty (30) days of item purchase being delivered, return the Product in the original packaging to ensure they are adequately protected in transit, with all tags and stickers still attached and with your original tax invoice (as proof of purchase) to us for a full refund of the purchase price of the Product.
This refund does not include the costs of postage. The Customer is responsible for return postage to our warehouse. We cannot accept returns in store for change of mind. We recommend that items are returned to us via courier or registered post to ensure that they are protected and insured during transit. Returns that are damaged or soiled may not be accepted and may be sent back to you and/or a refund refused.
For information on the most appropriate way to return items for change of mind you must first contact the Robins customer service team via one of the following methods:
Toll Free: 1300 136 936
COVID-19 Shipping Information
Due to the current COVID-19 situation, we are experiencing an increased volume of online orders.
We thank you for your support as we are working hard to ensure that your orders are dispatched as quickly as possible. Our warehouse is open 24 hours a day, dispatching orders every business day, as we practice social distancing to ensure our staff are working safely and taking precautions.
With increased volumes of online shopping orders in addition to the new COVID-19 safety measures, shipments and deliveries may experience delays. Our delivery partner Australia Post currently face numerous challenges in light of the COVID-19 pandemic and are committed to delivering all orders safely. As such, Australia Post have ceased all air freight shipments and have begun transporting all interstate parcels via land to accommodate the new strict interstate border check.
Tracking Your Parcel
Additional security checks are currently being imposed for all interstate parcels at Australian borders. As a result of this, updates to your parcel’s tracking information may take a little longer to come through. Your patience and support during this time is greatly appreciated.
You can check the Australia Post website for estimated delivery times and other important coronavirus updates during this period here
Free Shipping on all Orders over $89 (inc gst) at Robins Kitchen
All orders with total of $89 or more (inc gst) will be exempt from shipping charges on www.robinskitchen.com.au.